ANA Crowne Plaza Niigata by IHG | Hotel in Niigata
Hotel in Chuo Ward, Niigata
Located a 10-minute walk from JR Niigata Station, ANA Crowne Plaza Niigata offers elegant guest rooms, 5 fine restaurants and a bar on the top floor. Bicycle rentals are available at an extra charge, while free WiFi can be used throughout the property. All rooms feature comfortable beds, an ample desk and a flat-screen TV with pay-per-view channels. The private bathroom has a bathtub and free toiletries. The Niigata Crowne Plaza Hotel provides convenient services and facilities like currency exchange (US dollars and Euros only), luggage storage and 24-hour front desk. In-room massages can be arranged at an additional charge. The hotel is located near Niigata’s business district, and just a short walk from the lively Pia Bandai Market. Niigata Airport is a 25-minute drive away. Kura restaurant offers seasonal Japanese cuisine, while Tendan serves tantalizing Chinese dishes. The Season Café on the ground floor features all day dining. Gorgeous ocean/mountain views and nightly drinks can be enjoyed at the Sky Bar.
ANA Crowne Plaza Niigata by IHG is located in Niigata.
This 79 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wheelchair Accessible, Business Services, Wellness Facilities, and several others. This is a 4 star rated property and has over 653 reviews with the average score of 8.3 . Coming to Niigata and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.
You can check the reviews and description of this 79 Bedrooms Hotel if you want to learn more about this place in Niigata. These details are authentic, as they are provided by our partner, booking.com.
This ANA Crowne Plaza Niigata by IHG in Niigata is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “ANA Crowne Plaza Niigata by IHG”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.
Amenities
Facility Overview
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Kid-friendly buffet
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Wine/Champagne
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Bar
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Special diet meals (on request)
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Kids' meals
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Fruit
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Restaurant
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Breakfast in the room
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Coffee house on site
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Accessible parking
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Parking on site
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Parking
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Private Parking
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Bathroom emergency cord
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Toilet with grab rails
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Lowered sink
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Wheelchair accessible
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Raised toilet
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Fitness
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Fitness center
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Temporary art galleries
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Massage
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Convenience store on site
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Elevator
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Air conditioning
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Safe
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Designated smoking area
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Smoke-free property
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Facilities for disabled guests
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Non-smoking rooms
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Chapel/Shrine
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Heating
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Baggage storage
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Suit press
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Packed lunches
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Hair/Beauty salon
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Currency exchange
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24-hour front desk
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Concierge
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Room service
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Meeting/Banquet facilities
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Fax/Photocopying
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Daily housekeeping
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Grocery deliveries
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Dry cleaning
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Laundry
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Invoice provided
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Fire extinguishers
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24-hour security
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Security alarm
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Key card access
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Smoke alarms
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CCTV in common areas
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Linens, towels, and laundry washed in accordance with local authority guidelines
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Use of cleaning chemicals that are effective against coronavirus
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Guest accommodation disinfected between stays
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Property cleaned by professional cleaning companies
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Guest accommodation sealed after cleaning
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All plates, cutlery, glasses, and other tableware sanitized
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Delivered food covered securely
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Physical distancing in dining areas
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Thermometers for guests provided by property
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Hand sanitizer in guest accommodation and common areas
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Staff follow all safety protocols as directed by local authorities
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First aid kits available
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Cashless payment available
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Physical distancing rules followed
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Screens or physical barriers between staff and guests in appropriate areas
Policies
Please note the hotel offers currency exchange services for only us dollars and euros.
Reviews
Room Arrangement
| Room Info | Facilities |
|---|---|
|
Standard Room
Room Type:
Double
Room Size:
22 m2
|
Food & DrinkTea/Coffee makerBathroomHairdryer, Free toiletries, Bathtub or shower, Shower, Toothbrush, Conditioner, Bathtub, Private bathroom, Bidet, Shower cap, Toilet paper, Shampoo, Body soap, Towels, Slippers, ToiletGeneralSuit press, Air conditioning, Safe, Trash cans, Smoke Alarm, Carpeted, Fan, Fire extinguisher, Key card access, Heating, Ironing facilitiesMedia & TechnologyTelephone, Radio, TV, Cable channels, Pay-per-view channels, Satellite channels, Mobile hotspot device, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceKitchenElectric kettle, RefrigeratorLiving AreaSofa, DeskViewViewBedroomWardrobe or closet, Alarm clock, LinensAccessibilityEmergency cord in bathroom, Toilet with grab rails, Upper floors accessible by elevator, Shower chair, Accessible by elevator, Adapted bathRoom amenitiesClothes rack, Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Pajamas, Adapter |
|
Standard Twin Room with Air Purifier
Room Type:
Double
Room Size:
22 m2
|
Food & DrinkTea/Coffee makerBathroomHairdryer, Free toiletries, Bathtub or shower, Shower, Toothbrush, Conditioner, Bathtub, Private bathroom, Bidet, Shower cap, Toilet paper, Shampoo, Body soap, Towels, Slippers, ToiletGeneralSuit press, Air conditioning, Safe, Trash cans, Smoke Alarm, Carpeted, Fan, Fire extinguisher, Key card access, Heating, Ironing facilitiesMedia & TechnologyTelephone, Radio, TV, Cable channels, Pay-per-view channels, Satellite channels, Mobile hotspot device, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceKitchenElectric kettle, RefrigeratorLiving AreaSofa, DeskViewView, River viewBedroomWardrobe or closet, Alarm clock, LinensAccessibilityEmergency cord in bathroom, Toilet with grab rails, Upper floors accessible by elevator, Shower chair, Accessible by elevator, Adapted bathRoom amenitiesClothes rack, Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Pajamas, Adapter |
|
Junior Suite - Non-Smoking
Room Type:
Suite
Room Size:
50 m2
|
Food & DrinkTea/Coffee makerBathroomHairdryer, Bathrobe, Free toiletries, Bathtub or shower, Shower, Toothbrush, Conditioner, Bathtub, Private bathroom, Bidet, Shower cap, Toilet paper, Shampoo, Body soap, Towels, Slippers, ToiletGeneralSuit press, Air conditioning, Safe, Trash cans, Smoke Alarm, Carpeted, Fan, Fire extinguisher, Key card access, Heating, Ironing facilitiesMedia & TechnologyTelephone, Radio, TV, Cable channels, Pay-per-view channels, Satellite channels, Mobile hotspot device, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceKitchenCoffee machine, Electric kettle, RefrigeratorLiving AreaSofa, DeskViewView, River viewBedroomWardrobe or closet, Alarm clock, Linens, Childrens' cribsAccessibilityEmergency cord in bathroom, Toilet with grab rails, Upper floors accessible by elevator, Shower chair, Accessible by elevator, Adapted bathRoom amenitiesClothes rack, Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Sofa bed, Pajamas, AdapterSafety featuresAir purifiers |
|
Single Room
Room Type:
Double
Room Size:
16 m2
|
Food & DrinkTea/Coffee makerBathroomHairdryer, Free toiletries, Bathtub or shower, Shower, Toothbrush, Conditioner, Bathtub, Private bathroom, Bidet, Shower cap, Toilet paper, Shampoo, Body soap, Towels, Slippers, ToiletGeneralSuit press, Air conditioning, Safe, Trash cans, Smoke Alarm, Carpeted, Fan, Fire extinguisher, Key card access, Heating, Ironing facilitiesMedia & TechnologyTelephone, Radio, TV, Cable channels, Pay-per-view channels, Satellite channels, Mobile hotspot device, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceKitchenElectric kettle, RefrigeratorLiving AreaSofa, DeskViewCity view, View, Mountain viewBedroomWardrobe or closet, Alarm clock, LinensAccessibilityEmergency cord in bathroom, Toilet with grab rails, Upper floors accessible by elevator, Shower chair, Accessible by elevator, Adapted bathRoom amenitiesClothes rack, Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Pajamas, Adapter |
|
1 Single Bed Standard High Floor - Non-Smoking
Room Type:
Double
Room Size:
16 m2
|
Food & DrinkTea/Coffee makerBathroomHairdryer, Bathrobe, Free toiletries, Bathtub or shower, Shower, Toothbrush, Conditioner, Bathtub, Private bathroom, Bidet, Shower cap, Toilet paper, Shampoo, Body soap, Towels, Slippers, ToiletGeneralSuit press, Air conditioning, Safe, Trash cans, Smoke Alarm, Carpeted, Fan, Fire extinguisher, Key card access, Heating, Ironing facilitiesMedia & TechnologyTelephone, Radio, TV, Cable channels, Pay-per-view channels, Satellite channels, Mobile hotspot device, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceKitchenCoffee machine, Electric kettle, RefrigeratorLiving AreaSofa, DeskViewCity view, View, River view, Mountain viewBedroomWardrobe or closet, Alarm clock, LinensAccessibilityEmergency cord in bathroom, Toilet with grab rails, Upper floors accessible by elevator, Shower chair, Accessible by elevator, Adapted bathRoom amenitiesClothes rack, Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Pajamas, AdapterSafety featuresAir purifiers |
|
2 Single Beds Premium On High Floor
Room Type:
Double
Room Size:
25 m2
|
Food & DrinkTea/Coffee makerBathroomHairdryer, Bathrobe, Free toiletries, Bathtub or shower, Shower, Toothbrush, Conditioner, Bathtub, Private bathroom, Bidet, Shower cap, Toilet paper, Shampoo, Body soap, Towels, Slippers, ToiletGeneralSuit press, Air conditioning, Safe, Trash cans, Smoke Alarm, Carpeted, Fan, Fire extinguisher, Key card access, Heating, Ironing facilitiesMedia & TechnologyTelephone, Radio, TV, Cable channels, Pay-per-view channels, Satellite channels, Mobile hotspot device, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceKitchenCoffee machine, Electric kettle, RefrigeratorLiving AreaSofa, DeskViewView, Mountain viewBedroomWardrobe or closet, Alarm clock, Linens, Childrens' cribsAccessibilityEmergency cord in bathroom, Toilet with grab rails, Upper floors accessible by elevator, Shower chair, Accessible by elevator, Adapted bathRoom amenitiesClothes rack, Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Pajamas, AdapterSafety featuresAir purifiers |
|
Twin Room with Sofa Bed - Non-Smoking
Room Type:
Twin
Room Size:
25 m2
|
Food & DrinkTea/Coffee makerBathroomHairdryer, Free toiletries, Bathtub or shower, Shower, Toothbrush, Conditioner, Bathtub, Private bathroom, Bidet, Shower cap, Toilet paper, Shampoo, Body soap, Towels, Slippers, ToiletGeneralSuit press, Air conditioning, Safe, Trash cans, Smoke Alarm, Carpeted, Fan, Fire extinguisher, Key card access, Heating, Ironing facilitiesMedia & TechnologyTelephone, Radio, TV, Cable channels, Pay-per-view channels, Satellite channels, Mobile hotspot device, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceKitchenElectric kettle, RefrigeratorLiving AreaSofa, DeskViewViewBedroomWardrobe or closet, Alarm clock, LinensAccessibilityEmergency cord in bathroom, Toilet with grab rails, Upper floors accessible by elevator, Shower chair, Accessible by elevator, Adapted bathRoom amenitiesClothes rack, Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Sofa bed, Pajamas, Adapter |
|
Standard Room with Two Single Beds
Room Type:
Twin
Room Size:
25 m2
|
Food & DrinkTea/Coffee makerBathroomHairdryer, Free toiletries, Bathtub or shower, Shower, Toothbrush, Conditioner, Bathtub, Private bathroom, Bidet, Shower cap, Toilet paper, Shampoo, Body soap, Towels, Slippers, ToiletGeneralSuit press, Air conditioning, Safe, Trash cans, Smoke Alarm, Carpeted, Fan, Fire extinguisher, Key card access, Heating, Ironing facilitiesMedia & TechnologyTelephone, Radio, TV, Cable channels, Pay-per-view channels, Satellite channels, Mobile hotspot device, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceKitchenElectric kettle, RefrigeratorLiving AreaSofa, DeskViewViewBedroomWardrobe or closet, Alarm clock, Linens, Childrens' cribsAccessibilityEmergency cord in bathroom, Toilet with grab rails, Upper floors accessible by elevator, Shower chair, Accessible by elevator, Adapted bathRoom amenitiesClothes rack, Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Pajamas, Adapter |
|
Queen Premium
Room Type:
Double
Room Size:
22 m2
|
Food & DrinkTea/Coffee makerBathroomHairdryer, Bathrobe, Free toiletries, Bathtub or shower, Shower, Toothbrush, Conditioner, Bathtub, Private bathroom, Bidet, Shower cap, Toilet paper, Shampoo, Body soap, Towels, Slippers, ToiletGeneralSuit press, Air conditioning, Safe, Trash cans, Smoke Alarm, Carpeted, Fan, Fire extinguisher, Key card access, Heating, Ironing facilitiesMedia & TechnologyTelephone, Radio, TV, Cable channels, Pay-per-view channels, Satellite channels, Mobile hotspot device, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceKitchenCoffee machine, Electric kettle, RefrigeratorLiving AreaSofa, DeskViewView, River viewBedroomWardrobe or closet, Alarm clock, Linens, Childrens' cribsAccessibilityEmergency cord in bathroom, Toilet with grab rails, Upper floors accessible by elevator, Shower chair, Accessible by elevator, Adapted bathRoom amenitiesClothes rack, Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Pajamas, AdapterSafety featuresAir purifiers |
|
Premium Twin Room - Top Floor
Room Type:
Double
Room Size:
33 m2
|
Food & DrinkTea/Coffee makerBathroomHairdryer, Bathrobe, Free toiletries, Bathtub or shower, Shower, Toothbrush, Conditioner, Bathtub, Private bathroom, Bidet, Shower cap, Toilet paper, Shampoo, Body soap, Towels, Slippers, ToiletGeneralSuit press, Air conditioning, Safe, Trash cans, Smoke Alarm, Carpeted, Fan, Fire extinguisher, Key card access, Heating, Ironing facilitiesMedia & TechnologyTelephone, Radio, TV, Cable channels, Pay-per-view channels, Satellite channels, Mobile hotspot device, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceKitchenCoffee machine, Electric kettle, RefrigeratorLiving AreaSofa, DeskViewCity view, ViewBedroomWardrobe or closet, Alarm clock, LinensAccessibilityEmergency cord in bathroom, Toilet with grab rails, Upper floors accessible by elevator, Shower chair, Accessible by elevator, Adapted bathRoom amenitiesClothes rack, Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Pajamas, AdapterSafety featuresAir purifiers |
|
Standard Single Room - Mid Floor
Room Type:
Single
Room Size:
16 m2
|
Food & DrinkTea/Coffee makerBathroomHairdryer, Bathrobe, Free toiletries, Bathtub or shower, Shower, Toothbrush, Conditioner, Bathtub, Private bathroom, Bidet, Shower cap, Toilet paper, Shampoo, Body soap, Towels, Slippers, ToiletGeneralSuit press, Air conditioning, Safe, Trash cans, Smoke Alarm, Carpeted, Fan, Fire extinguisher, Key card access, Heating, Ironing facilitiesMedia & TechnologyTelephone, Radio, TV, Cable channels, Pay-per-view channels, Satellite channels, Mobile hotspot device, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceKitchenElectric kettle, RefrigeratorLiving AreaSofa, DeskViewCity view, View, River view, Mountain viewBedroomWardrobe or closet, Alarm clock, LinensAccessibilityEmergency cord in bathroom, Toilet with grab rails, Upper floors accessible by elevator, Shower chair, Accessible by elevator, Adapted bathRoom amenitiesClothes rack, Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Pajamas, AdapterSafety featuresAir purifiers |
|
Standard Queen Room - Mid Floor
Room Type:
Double
Room Size:
22 m2
|
Food & DrinkTea/Coffee makerBathroomHairdryer, Bathrobe, Free toiletries, Bathtub or shower, Shower, Toothbrush, Conditioner, Bathtub, Private bathroom, Bidet, Shower cap, Toilet paper, Shampoo, Body soap, Towels, Slippers, ToiletGeneralSuit press, Air conditioning, Safe, Trash cans, Smoke Alarm, Carpeted, Fan, Fire extinguisher, Key card access, Heating, Ironing facilitiesMedia & TechnologyTelephone, Radio, TV, Cable channels, Pay-per-view channels, Satellite channels, Mobile hotspot device, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceKitchenElectric kettle, RefrigeratorLiving AreaSofa, DeskViewView, River viewBedroomWardrobe or closet, Alarm clock, Linens, Childrens' cribsAccessibilityEmergency cord in bathroom, Toilet with grab rails, Upper floors accessible by elevator, Shower chair, Accessible by elevator, Adapted bathRoom amenitiesClothes rack, Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Pajamas, AdapterSafety featuresAir purifiers |
|
Standard Twin Room - Mid Floor
Room Type:
Twin
Room Size:
25 m2
|
Food & DrinkTea/Coffee makerBathroomHairdryer, Bathrobe, Free toiletries, Bathtub or shower, Shower, Toothbrush, Conditioner, Bathtub, Private bathroom, Bidet, Shower cap, Toilet paper, Shampoo, Body soap, Towels, Slippers, ToiletGeneralSuit press, Air conditioning, Safe, Trash cans, Smoke Alarm, Carpeted, Fan, Fire extinguisher, Key card access, Heating, Ironing facilitiesMedia & TechnologyTelephone, Radio, TV, Cable channels, Pay-per-view channels, Satellite channels, Mobile hotspot device, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceKitchenElectric kettle, RefrigeratorLiving AreaSofa, DeskViewView, River viewBedroomWardrobe or closet, Alarm clock, Linens, Childrens' cribsAccessibilityEmergency cord in bathroom, Toilet with grab rails, Upper floors accessible by elevator, Shower chair, Accessible by elevator, Adapted bathRoom amenitiesClothes rack, Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Pajamas, AdapterSafety featuresAir purifiers |
|
Standard Double Room - Mid Floor
Room Type:
Double
Room Size:
22 m2
|
Food & DrinkTea/Coffee makerBathroomHairdryer, Bathrobe, Free toiletries, Bathtub or shower, Shower, Toothbrush, Conditioner, Bathtub, Private bathroom, Bidet, Shower cap, Toilet paper, Shampoo, Body soap, Towels, Slippers, ToiletGeneralSuit press, Air conditioning, Safe, Trash cans, Smoke Alarm, Carpeted, Fan, Fire extinguisher, Key card access, Heating, Ironing facilitiesMedia & TechnologyTelephone, Radio, TV, Cable channels, Pay-per-view channels, Satellite channels, Mobile hotspot device, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceKitchenElectric kettle, RefrigeratorLiving AreaSofa, DeskViewView, River viewBedroomWardrobe or closet, Alarm clock, Linens, Childrens' cribsAccessibilityEmergency cord in bathroom, Toilet with grab rails, Upper floors accessible by elevator, Shower chair, Accessible by elevator, Adapted bathRoom amenitiesClothes rack, Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Pajamas, AdapterSafety featuresAir purifiers |
|
Standard Twin Room with Sofa Bed - Mid Floor
Room Type:
Twin
Room Size:
25 m2
|
Food & DrinkTea/Coffee makerBathroomHairdryer, Bathrobe, Free toiletries, Bathtub or shower, Shower, Toothbrush, Conditioner, Bathtub, Private bathroom, Bidet, Shower cap, Toilet paper, Shampoo, Body soap, Towels, Slippers, ToiletGeneralSuit press, Air conditioning, Safe, Trash cans, Smoke Alarm, Carpeted, Fan, Fire extinguisher, Key card access, Heating, Ironing facilitiesMedia & TechnologyTelephone, Radio, TV, Cable channels, Pay-per-view channels, Satellite channels, Mobile hotspot device, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceKitchenElectric kettle, RefrigeratorLiving AreaSofa, DeskViewViewBedroomWardrobe or closet, Alarm clock, LinensAccessibilityEmergency cord in bathroom, Toilet with grab rails, Upper floors accessible by elevator, Shower chair, Accessible by elevator, Adapted bathRoom amenitiesClothes rack, Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Sofa bed, Pajamas, AdapterSafety featuresAir purifiers |
FAQ's
Is this Chuo Ward hotel pet-friendly for guests?
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
What time is check-in & check-out at Chuo Ward hotel?
Check-in time for Chuo Ward hotel starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
Does the Chuo Ward hotel have a swimming pool?
No, this Chuo Ward hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
How much does it cost per night to stay in Chuo Ward hotel?
Best-rates for the Chuo Ward hotel starts from $105 per night with includes Wheelchair Accessible, Business Services, Wellness Facilities, Fireplace/Heating, Restaurant, Child Friendly, Kitchen, Toiletries, Guest Services, Parking, Designated Smoking Area, Security/Safety, Sports/Activities, Bar, Breakfast, Air Conditioner, Accessibility, Entertainment, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.
Is Chuo Ward hotel a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
Is the Chuo Ward hotel wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the Chuo Ward hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
What is the minimum night stay policy for the Chuo Ward hotel?
Based on the information reported by the owner or manager, the Chuo Ward hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
What cancellation policy is in place for Chuo Ward hotel?
Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
